If you need to return an item, you must contact us within 30 days of receipt of your order. Items are not returnable after 30 days.
Damage or Defect: In the unfortunate event that you receive a defective or damaged product, or your item fails due to manufacturing defect in the first 30 days, please contact us to notify us of the problem. We will send you a prepaid return shipping label so you can return the item to us.
Once we receive the returned item, we will happily repair or replace the item (at our option), or refund the cost of the item to your original purchase method if we are not able to repair or replace it. We will also issue store credit for the cost of the item if you prefer.
Items which arrive in good condition, but fail to customer misuse or accident, are not eligible for return.
Satisfaction Return:
DVDs and CDs are not eligible for satisfaction returns.
For any other item, if you simply do not like the product, please contact us to obtain a Return Merchandise Authorization. Satisfaction returns must be shipped to us within seven days of receiving the return authorization. Please pack the items carefully and package them securely.
Satisfaction return shipments are at the customer's expense. We recommend shipping the return items with a trackable method to verify delivery. We are not responsible for returns not received by us which were not sent by a trackable method.
Once we receive the item, if it is in sellable condition, we will credit your original purchase method for the amount of the item, less a 10% restocking fee. If the item is not in a sellable condition, we will issue you a store credit for 50% of the purchase value.
Refunds - Workshops and Classes
If you register for a class or workshop, and are unable to attend for any reason, you must notify us by email at: Service (at sign) VoyagerTarot )(dot)com and also by telephone to 415.508.7323.
You can choose to apply the registration fee to another workshop or class, receive store credit for the full amount of the registration, or request a refund.
Tarot Media Company will refund the registration fee, less a cancellation fee, as follows:
*Thirty (30) days’ or more notice – cancellation fee of 10% of total registration fee
*More than 15 days, but less than thirty (30) days’ notice – cancellation fee of 25% of
*More than 15 days, but less than thirty (30) days’ notice – cancellation fee of 25% of
total registration fee
*15 days' or less notice - cancellation fee of 50% of total registration fee
